Customer Service Lessons from Disney: Citizen
Josh Pringle with Norman Jack
Tuesday, December 1, 2009
City Managers are being trained in how to provide customer service by the Disney Institute.
The Ottawa Citizen reports 350 City of Ottawa managers attended a one-day training seminar with two Disney customer service experts at an Ottawa hotel yesterday.
The one-day training session cost $63-thousand.
The Citizen says the customer service training is part of a massive exercise put together by Deputy City Manager Steve Kanellakos to determine how satisfied residents are with city services.
City Hall is also spending $100-thousand on a Carleton University survey that conducted extensive e-mail research with city staff, and polled one-thousand residents on their satisfaction with the job the city is doing.
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