Ombudsman: Hydro One complaints now top 2,100

The office of the Ontario ombudsman is being flooded with even more complaints about Hydro One's billing practice.

In a release sent Friday afternoon, Andre Marin says since the investigation was announced Tuesday, an extra 1,500 complaints were received, bringing the total to 2,185.

He says he had a "constructive meeting" with the president and CEO of Hydro One Thursday, who pledged his full co-operation.

During the nine-month probe, Marin is looking into whether the utility company's billing process is transparent and whether it responds to customers' billing concerns in a timely manner.

If you want to file a complaint, you can visit the ombudsman's website.

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  1. Author_1922 posted on 02/09/2014 08:47 PM
    My husband and I live in a 1200 square foot bungalow. Last year, we went through the winter with our electric furnace and a wood stove. Our budget billing for hydro was over $500 a month!!! Half of our mortgage. $6000 for heat and electricity for a small 3 bedroom bungalow. This year we switched to natural gas..........finally. We are paying a maximum of $200 for gas to heat our home this winter. The prices, the gouging is criminal
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