Ombudsman: Hydro One complaints now top 2,100

The office of the Ontario ombudsman is being flooded with even more complaints about Hydro One's billing practice.

In a release sent Friday afternoon, Andre Marin says since the investigation was announced Tuesday, an extra 1,500 complaints were received, bringing the total to 2,185.

He says he had a "constructive meeting" with the president and CEO of Hydro One Thursday, who pledged his full co-operation.

During the nine-month probe, Marin is looking into whether the utility company's billing process is transparent and whether it responds to customers' billing concerns in a timely manner.

If you want to file a complaint, you can visit the ombudsman's website.

Leave a comment:

· Subscribe to comments
Be the first to comment here!