Ottawa's first Collision Reporting Centre (CRC) is now open at 211 Huntmar Drive - and police expect it will not only make the processes quicker, but save time and money.
If you get into a fender-bender, you can call police and you could be referred to the new CRC in Kanata, where you fill out a form, talk to an officer and get pictures of the damage taken for your insurance claim.
Insp. Sandra McLaren said it used to take so much more time to clear and accident.
"Patrol officers were responding to 70 per cent of the calls," said McLaren. "The paper-based process took the officers 72 minutes to complete end-to-end, so it meant for a large portion of calls, motorists were waiting an average of 32 minutes on the side of the road and then a lengthy 72-minute process for the officer to process the collision."
Only certain collisions used to be able to be processed away from the scene, namely those in which there was no dispute and the vehicle was drivable. Now, a vehicle can be towed directly to the CRC if police deem that possible.
If you are referred to a Collision Reporting Centre, you need to go there within 24 hours, or police will begin a fail to report investigation.
Police expect to open two more collision centres, one at their Elgin Street headquarters and another in Orleans, by the end of the year.