Friends of the people who lost their home in last week's fatal fire on Penny Drive say Scotiabank and Royal Bank were unable to let them open a trust fund to raise money for the family.
Amy Beaudoin, one of the people who tried to start the trust fund, says the banks say they've had to tighten their public donations policies due to fraud and money laundering.
Alexandra Moreau, one of the people who lost her home, went to Scotiabank with Beaudoin and says she was frustrated with her experience there.
"We thought it would have been a little easier than it is," she says. "(At Scotiabank) we went and sat with her and she had no idea what she was talking about. There was no manager there. I don't think she understands what she was actually trying to do."
Scotiabank tells CFRA in an email, they're working on reaching out to them to further discuss setting up an account.
Several people were displaced and one person, a woman in her 50s, was killed. Nancy Price went into the burning building in an attempt to save her beloved Dalmatian.